Last Updated: September 9, 2026

At Shreya Artificial Jewellery, we carefully select and pack every product so that it reaches you in excellent condition. We want you to feel confident while shopping with us. If you receive a damaged, defective, incorrect, or significantly different product, please contact us promptly so that we can assist you with the appropriate resolution.

1. Eligibility for Returns

A return or replacement request may be accepted when:

• The product is damaged or defective when delivered.

• You receive a product different from the one you ordered.

• The product received has a significant manufacturing defect.

• The item is substantially different from its description or specifications shown on our website.

Products must be returned in their original condition, along with the original packaging, tags, accessories, and any other items supplied with the order.

2. Items That May Not Be Eligible

Due to the nature of artificial jewellery and hygiene considerations, certain products may not be eligible for return or exchange once delivered, particularly when the product has been worn, altered, damaged after delivery, or shows signs of use.

Returns may also be declined if the product is missing its original packaging, tags, accessories, or other components supplied with the order.

3. Reporting a Damaged or Incorrect Product

Please inspect your order as soon as you receive it. If your jewellery arrives damaged, defective, or incorrect, contact us as soon as possible with your order details and a clear description of the issue.

For damaged or incorrect orders, we may request photographs or videos of the product, packaging, shipping label, and damage. This information helps us verify the issue and process your request efficiently.

4. Return Request Process

To request a return or replacement, contact our customer support team with your order number, registered contact details, and reason for the request.

Once we receive your request, our team will review the information and let you know whether the request is approved. If approved, we will provide instructions regarding the return or replacement process.

Please do not send products back without receiving confirmation from our team, as unauthorised returns may not be accepted.

5. Replacement

Where a replacement is approved, we will make reasonable efforts to provide the same product, subject to availability. If the exact product is unavailable, we may discuss an alternative resolution with you.

Replacement products will be checked and packed carefully before dispatch.

6. Refunds

If a refund is approved, the applicable amount will generally be processed through the original payment method or another suitable method communicated by our team.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

Shipping or other charges may not always be refundable, depending on the reason for the return and the applicable circumstances.

7. Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return procedure.

8. Important Conditions

Customers are responsible for keeping products safely packed until the return process is completed. We may not accept returns for products damaged due to improper handling, misuse, alterations, or normal wear after delivery.

We reserve the right to review each return or refund request individually and make a decision based on the condition of the product and the circumstances of the request.

9. Contact Us

For questions regarding returns, replacements, refunds, or order-related concerns, please contact us:

Shreya Artificial Jewellery
Goraknath Mandir Parisar, Gorakhpur – 273015
Phone: +91 88109 51377
Email: shreya.artificial.jewellery.gkp@gmail.com

We appreciate your understanding and are committed to providing a smooth, transparent, and pleasant shopping experience.